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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


August 19, 2023

5  out of  5 rating by Ralph
"Have been clients of Bob Hannan State Farm for well over 20 years and have always received superior service! All their agents are great, but I currently deal mostly with Kevelyn Hernandez. I have a small business that requires Certificate's of Insurance on a regular basis and she is the best! She's always so friendly to deal with, gives quick service and makes me and my small business feel like a priority."


April 23, 2023

5  out of  5 rating by JOSE DUTAN
"Goodguys Fair and what service"

Frank Monaco

February 3, 2023

5  out of  5 rating by Frank Monaco
"Just a note to say that I received superb customer service from the folks at Mr. Hannan's Valley Stream, NY office over the last couple of months (Kevelyn Hernandez in particular). They went way above and beyond in helping to set up policies, provide useful info, and being pleasant to work with. I would highly recommend them to anyone seeking home & auto insurance policies!"

Ceil Sorrentino

January 28, 2023

5  out of  5 rating by Ceil Sorrentino
"I want to say THANK YOU and express my gratitude to Claims Dept reps ( Hope and Michele Rolak) and my Home Office (Bob Bigansky) for their knowledge, compassion, understanding and guidance after a horrific event I experienced. Their kinds words and reassurance have made this process easier to manage and deal with. Grateful to have State Farm!!"

oscar castro

January 17, 2023

1  out of  5 rating by oscar castro
"(Translated by Google) Small company (Original) Mala compania"

Sheryl Kushnick-Carr

November 26, 2022

5  out of  5 rating by Sheryl Kushnick-Carr
"Very nice, very knowledgeable"

steven londono

November 15, 2022

5  out of  5 rating by steven londono
"It was a pleasure to speak to an acutal person on the other line and not an automated machine. Very helpful and knowledgeable with my questions. They got back to me very quickly with my information and emails that were needed. Easy and painless process. Recommend for future needs"

Gamer King Of New York

November 7, 2022

5  out of  5 rating by Gamer King Of New York
"The best agency! The staff is always super helpful and very knowledgeable. I appreciate that they took the time to go over my policies with me and offered ways in which I could save money. Love that."

Paul B

October 19, 2022

5  out of  5 rating by Paul B
"The Bob Hannan State Farm Agency in Valley Stream is BY FAR, "THE BEST" Insurance Agent I've ever been with!!! Kevelyn Hernandez and Robert Bigansky are "EXCEPTIONAL" Top Notch in Customer Service! They will take Great Care of All your Insurance Needs! If You are Looking for a Very Good Insurance Agent....Go See the Folks at Bob Hannan State Farm in Valley Stream, NY!"

Frances C. Lee

April 15, 2022

4  out of  5 rating by Frances C. Lee
"Been with them for more than 20+years. The Ladies in the office is always so nice."

Amanda Walsh

March 8, 2022

5  out of  5 rating by Amanda Walsh
"Where to even begin. Bob Hannan and his team go above and beyond. Bob has been our agent for years and has such commitment and care to all of his clients. Bob and his team were super helpful with our last claim and their advice is so appreciated."


March 1, 2022

1  out of  5 rating by Marvin
"I walked in and the guy there was extremely rude, I wasn't even greeted and although I was referred to them by State Farm customer service, he refused to help."

Jay A.

December 13, 2021

5  out of  5 rating by Jay A.
"The Bob Hannan agency is a friendly, knowledgeable, and professional agency . I was very pleased with their customer service and attention to detail. I spoke to Maria on the phone and she was able to assist me with the breakdown of my coverage and pricing. I was happy with the direct contact with an actual person than waiting on the phone for long periods of time. I recommend this office to anyone seeking the best service and price."

S. Lori T

December 13, 2021

5  out of  5 rating by S. Lori T
"Beyond satisfied with their service, very professional and super friendly."

matthew wingert

December 13, 2021

5  out of  5 rating by matthew wingert
"I’ve been a client for 20 years. Always a pleasure to deal with! Very knowledgeable and quick to respond."


December 13, 2021

5  out of  5 rating by M J
"I appreciate the professionalism I receive from this office. They advise you on how to proceed on claims and how and where to save money on your account. They always provide a great and fast service. Thank you Bob Hannan for all the years you have service my family and I."

GoClutterless Home Organizers

December 9, 2021

1  out of  5 rating by GoClutterless Home Organizers
"To whichever rep responded to the review I left yesterday, you should have checked your own customers info. before replying. I'm not surprised that you did not recognize me as your own customer!! ...even though I have emails with both Jordan and Matt to that gmail acct... What does surprise me is how quickly you replied to yesterday's google review, claiming you are "happy to help" when that is not the level of service I received from you! *What's more disappointing than the service is that I now had to write another review to simply show you which customer I am... I hope things improve for customers moving forward ...but as I said in yesterday's review, I can't keep waiting and wishing for better customer service."

Ms Den Brown

December 8, 2021

1  out of  5 rating by Ms Den Brown
"I have been with Statefarm for years but the ongoing poor service from this office is the reason I am leaving! I hope their service improves but I cant keep waiting and wishing. They take days to reply to emails. When I call them I get dishonest responses. They claim they "accidentally" cancelled my auto policy! Yes! So, for a whole month I was driving and not covered and had no idea!! I am so disappointed that I have to go to another neighborhood for service but I can't go in to another year of terrible service. It feels like I am being punked!!"

Karilyn Morelli

July 26, 2021

5  out of  5 rating by Karilyn Morelli
"The Bob Hannan agency is professional and friendly. One of the first things I noticed and really liked was that their phone is answered by a person. The folks are great to work with and really seem to care about their customers. Whenever I call they give me suggestions so that I am always paying the best premium. I highly recommend this office as they are always ready to help."

Christian L

June 3, 2021

1  out of  5 rating by Christian L
"The accountability of this office is horrendous, I was double charge for something they never told me about. I called them to clarify to my surprise all they said “You should of knows this”. Great customer service right here."

Jawad Mir

December 16, 2020

5  out of  5 rating by Jawad Mir
"Very professional place. Bob is very helpful. I have had my business insurance with them for many years. Never had a problem. Whenever i needed any help this office comes through. Best rates in the market with additional courtesy and professionalism. Best insurance people in town. I do recommend this place to others!"

Isaac J

October 16, 2020

5  out of  5 rating by Isaac J
"Great agency! Very proactive and responsive. The flow of information is clear and timely."

Alexander Artavia

March 17, 2020

5  out of  5 rating by Alexander Artavia

Rafael Garcia

December 1, 2019

4  out of  5 rating by Rafael Garcia
"Good people"

Kerry Cauchi

November 14, 2019

5  out of  5 rating by Kerry Cauchi
"Super nice office. They know their stuff! And I saved a lot of money. Thanks Bob!"